The fastest way to rent a goalie is to add the game to the app (you will need to create a profile and add your credit card). Once you add your game goalies can opt in to play. From there you pick who you’d like to play. Once you pick a goalie they are confirmed in multiple ways. There's no need to call or get an "extra" confirmation. The goalie knows they are scheduled to play.
Yes! You may also contact us by email or phone. Please note these methods are not best served for emergency requirements, please use the app. In these 2 cases we can help you book a goalie as long as you don’t mind waiting for us to respond (usually within the hour).
Once you pick a goalie they will be automatically notified in the app and email of their approval for a game. There is no need to “extra” confirm this as the goalie has already been communicated with in multiple ways.
Sorry, but no that’s against our policy. This ensures goalies are only required to show up and play rather than handle any customer service requirements. Leave that part to us!
In the rare and unfortunate case this happens please contact us 15 minutes prior to the game so we can work to solve the problem. If the goalie is a full no-show we’ll contact the goalie to find out what happened. In most cases the team is fully refunded along with a credit for a free game in the future.
We kindly ask that if you’re booking with everyone or waiting on a goalie to get back to you to wait before booking a goalie with us. We have a 98%+ success rate of filling nets so you won’t have to worry with us. You also don't need multiple goalies showing up to your game!
Goalies are required to show up at least 15 minutes prior to the scheduled game time. They are also required to "check in" with the team they're playing with (some goalies prefer to dress in another room) so you know they're at the rink. Goalies can also opt into our goalie tracking option. Much like Uber you can see how close your goalie is to the rink.
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