Frequently Asked Questions

Signing up is easy with us. Simply Select login / register on our page and enter in your information. You will then be signed in automatically and emailed simultaneously.

Goalies with MyPuck are required to be at least 19 years of age or older.

No, it’s free to join our service.

Generally speaking you can expect to make at least $35 per skate. Sometimes you can make more money depending on the length of the game.

Yes, we take a cut of the action. That means teams are charged a service fee to book with us. We also charge a service fee to goalies ($1.50 per month for games played).

It really all depends on you. We mainly have a first come first served process when filling games. We don’t call goalies directly (it’s just too time-consuming). We send out game notices, if you want it then request to play and the team will confirm your attendance.

Our app automatically sends you email notifications directly to the email address you have signed up with. You will receive an email from us when you are confirmed. You will also receive app notifications updating you with the same info.

Sorry, but no that’s against our policy. This ensures goalies are only required to show up and play rather than handle any customer service requirements. Leave that part to us!

As this is against our terms of service, you will be immediately removed from the MyPuck roster and will forfeit any earnings you made for that month.

If you’re interested in playing a game you have to first opt into the game via the app. If you’re selected you’ll be notified through the app and email of the game.

Though we discourage opting out of a game once you’re approved for it you can do that by cancelling your participation. It is YOUR duty to remove yourself, please don’t call us to say you don’t want to play anymore. By removing yourself the team is automatically notified and can pick a new goalie. Please ensure you’ve seen your name removed from the approved game screen. If not you are still scheduled to play.

When the game is less than 2 hours away we recommend you continue with your scheduled game. Please note it is your requirement to ensure you get to the game on time (a minimum of 15 minutes prior to the posted game time). Goalies that continue to opt out of games may be removed from the app at MyPuck’s sole discretion.

If you miss your scheduled game your earnings from that game will be deducted from future earnings. MyPuck will reserve the right to remove goalies from our roster for missed games. If you decide to opt out of a game but are still listed as playing you are then still scheduled to play it. If you are unsure if you have correctly opted out you can check the ‘My Games’ tab or contact us.

This is up to you. We definitely encourage you to have access to a car to get to games rather than relying on public transport or hoping for someone to pick you up.

It’s Canada so bad snowstorms do happen. We stay in constant communication with teams and should a game be cancelled due to weather we will update you ASAP.

Goalies are paid for all games played over the course of a month within the first 3-4 days of the following month. This allows us time to review and confirm all games have been played as well as sending out payments. Payments are sent to the email address we have on file for you.

Goalies are required to be at the arena AND checked in with the team at least 15 minutes prior to the posted game time. Failure to do so could result in the team picking up another goalie and you losing out on playing (goalies will not be paid if this happens). If you are running late it is your requirement to call us and let us know of your timing so we can inform the team and keep your spot.